12 PM–10 PM Pakistan time · Friday closed

Setup

Set up IPTV on your device

Install the player that matches the device, then sign in with the details supplied for that player. The official BIGO app is Android only and uses a username and password. iPhone, Windows, and Samsung or LG TVs use a third-party player.

Phone, TV, and streaming stick ready for IPTV setup Player, then sign-in Official app or a third-party player

Devices

Choose your device

Each tile jumps to the steps for that device. Downloads and store listings stay on the apps page so this guide does not copy a second set of links.

Overview

Three steps, two kinds of login

  1. 1

    Choose the device

    The official BIGO APK is for Android, including Android TV and Firestick when that device allows an APK install. Other systems need a third-party player from the apps page.

  2. 2

    Install that player

    Use Download Player for the official APK and for the third-party store buttons. Do not look for the official app on Google Play.

  3. 3

    Sign in the way that player expects

    Official BIGO app: username and password only. Third-party player: server address and port plus username and password, or the playlist URL, exactly as supplied.

Instructions

Device steps

These steps were written from the apps page and the linked guides. They were not replayed on a physical phone, stick, or TV for this update.

Android phone or tablet

Official path. The APK does not come from Google Play.

  1. Open the apps page and download the official BIGO IPTV APK.
  2. Open the file. If Android asks, allow installs from this source for this install only.
  3. Open Official BIGO IPTV Player. Sign in with the username and password only.
  4. Enter the username and password supplied with the account.
  5. Wait for the library to load, then open a channel. The default parental PIN in this app is 0000.

A third-party Android player, if you choose one on the apps page, uses that player’s own login and the server or playlist details supplied with the account. It is not the official app.

Android TV or Firestick

Official APK when the device allows an APK install. Google TV is in the same group.

  1. On the TV or stick, open Downloader and enter the code published on the apps page. You can also download the APK on the phone path above and move it across if you already use that method.
  2. Install the official APK and open Official BIGO IPTV Player.
  3. Use username and password only.
  4. Enter the username and password from the account message.
  5. Load the library and open a channel.

Longer Firestick notes are in the Firestick install guide. Android TV notes are in the Android TV guide. Those articles were not re-tested on a device for this page.

iPhone or iPad

Third-party player. The Android APK does not install here.

  1. On the apps page, use the iPhone and iPad store button. Do not download the Android APK.
  2. Install that third-party player from the store and open it.
  3. Choose the login that player supports: provider details or a playlist URL.
  4. Enter the server address and port plus username and password, or paste the playlist URL, as supplied. Copy them as sent. Do not invent a server name.
  5. Load the playlist or library, then open a channel.

Separate notes: iPhone and iPad.

Windows

Third-party player. The official APK does not install on Windows.

  1. On the apps page, use the Windows store button.
  2. Install that player and open it.
  3. Use Xtream-style login or a playlist URL, whichever that player offers and whichever details you were sent.
  4. Enter the server, username, and password, or the playlist URL, as supplied.
  5. Load the list and start playback.

The Microsoft Store short description lists Xtream Codes and M3U. The Windows login screen was not opened in the app for this update. More notes: Windows PC guide.

Samsung or LG Smart TV

These TVs do not run the Android APK. Use a player from that TV’s own store that can take the login or playlist you were sent.

  1. Get a player from the Samsung or LG store. The apps page does not list an official BIGO app for Tizen or webOS.
  2. Install it from the TV and open it.
  3. Use the login method that player shows, matching the details on your account message.
  4. Enter the supplied server and credentials, or the supplied playlist URL. Do not type the official-app username into a server field unless the message says that player uses it that way.
  5. Load the list and open a channel.

Longer notes, not re-tested on a TV for this update: Samsung and LG.

Portal boxes and Enigma, only when the account includes them

A personal username and password does not by itself mean the line has a portal address or an Enigma bouquet import.

  1. Read the account message. Continue only if it includes a portal address, a MAC or portal option, or staff have confirmed an Enigma import for that line.
  2. Open the box’s existing portal or playlist screen. Do not install the Android APK on the box unless it is an Android device.
  3. Use the method named in the account message. Do not add a portal URL to an account that was only given a username and password for the official app.
  4. Enter only the portal address, MAC, or playlist that was supplied.
  5. Reload or restart the box the way that device already expects, then check whether the list appears.
What was checked, and what was not

The trial form can ask for a MAC address when the customer chooses portal activation, and the site already has a MAG box guide. That guide was not replayed on a MAG device for this update, so this page does not repeat its button names. There is no separate Enigma setup page. Ask on WhatsApp, during support hours, whether that subscription includes portal or Enigma access before you follow a device menu.

If playback is uneven

Checks that are worth trying

Connection

  • Use Ethernet for a TV or box when a cable is available.
  • Pause other large downloads on the same network.
  • Restart the router if the rest of the house is also dropping.
  • There is no single speed number that fits every channel. A heavier stream needs more than a lighter one.

Player

  • Confirm you are in the official app or in the third-party player you meant to install.
  • Official app: username and password only. Third-party: the supplied server or playlist.
  • Update that player from the place you installed it. Do not mix the two login styles.
  • One picture or audio option inside a player is not a fix for every channel.

A VPN is optional. It is not required for these steps and it is not a promised fix. The VPN guide and the guide index are there if you want a longer article.

FAQ

Setup questions

From the apps page on this website. The official player is an Android APK for phones, tablets, Android TV, Google TV, and Firestick or other Android TV boxes that allow an APK install. It is not on Google Play, and it does not install on iPhone, iPad, Windows, Samsung Tizen, or LG webOS.
Username and password only. Those come with the account on WhatsApp after payment is confirmed. Do not type a server address, port, or playlist link into the official BIGO app. The default parental PIN in that app is 0000. That PIN is not for third-party players.
Use the login that player supports and the details supplied with the account. That is usually a server address and port plus the username and password, or a playlist URL. Copy them as they were sent. Store links for the listed third-party players are on the apps page.
Confirm you are on an Android device and that you downloaded the official APK from the apps page, or the third-party app from its own store. If Android asks, allow installs from that source for this install only. Do not turn off security protections for the whole device. iPhone, Windows, and Samsung or LG TV app stores cannot install the Android APK.
During support hours, send the device, the player name, and the error text. Do not send the password. Check that an official-app login is username and password only, and that a third-party login uses the server or playlist details that were supplied.
Pause other large downloads, try a wired connection if the TV or box has one, and restart the player. One player setting does not fix every stream. Picture quality also depends on the channel and the connection. If it still fails, send the device, the player, the error text, and the channel name or ID. Do not send the password.
No. Being able to install a player is not an extra connection. Simultaneous viewing follows the connection allowance on the account you bought. Ask before you pay if you need more than one screen at the same time.
No. A VPN is not part of setup and it is not guaranteed to fix playback. Some people use one for privacy. If you try one, keep the rest of the login steps the same.

Help

Still stuck on a step

WhatsApp support: 12 PM–10 PM Pakistan time · Friday closed. Send the device, the player name, the error text, and the channel name or ID if a channel is the problem. Do not send the password. This is not a live screen-share promise.

Contact support